Do you have a background in IT and enjoy dealing with people? Then this position is for you!
This is an excellent opportunity for a career in IT within a multinational and busy environment. The ideal candidate will have fluent Swedish with a good level of English and previous IT experience.
This is the perfect job for people with fluent Swedish and a good level of English who want to:
~ develop their IT- and Customer Service skills.
~ get a great international experience in a friendly and multicultural company.
~ get a competitive salary (€23,400/year = approximately €1,755/month after taxes) as well as a relocation package (€800 on completion of 4 months service = €400 after 2 months and €400 after an additional 2 months, tax free).
Responsibilities:
~ Follow-up and resolution on tickets / escalations coming from IBM's Swedish first-line support agents.
~ Outbound calls to customers who have called technical support - solving their problems by phone, including remote access of customers' computers where necessary.
This role calls for someone with a very strong technical background and varied IT skills, as the problems you will solve range from issues with servers, email, operating systems, (Vista and XP) and so on. Depending on the nature of the issue, some queries can take up to 3 hours to solve so patience and an analytical nature are a high priority in choosing our successful applicant. The inherent customer service element of this work requires someone with an excellent phone manner and an understanding of how to calmly guide a customer through a detailed technical solution by phone.
This role is very target-driven, as you will have a queue of emails to attend to and efficient resolution for problems logged by customers is of the utmost importance.
Requirements:
~ Fluent Swedish with a good level of English. An understanding of Norwegian is an advantage.
~ You have at least 1-2 years experience working in technical support or a similar IT problem-solving position.
~ You have a passion for IT, and enjoy being the person who can solve difficult problems for customers.
~ You have preferably completed an IT study qualification.
~ You have experience working with Windows XP and / or Vista.
If you are an energetic and outgoing professional intent on providing world-class service, this is the role for you! Variety, responsibility, teamwork, training and rewards are all on offer. This is an excellent opportunity for someone who wants to develop their Customer Service and computer skills within a global company. You will work in a friendly environment where employee creativity and innovation are both encouraged and rewarded. All our preparations and interviews are carried out over the phone, so you wont need to fly to Ireland until you have been made an official offer.
Does this sound like the job for you? Then why not apply today?! Send us your CV. (CV must be sent in English.).
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